Replacement devices

• Apply for a device through the HEIDENHAIN Exchange Service.
• We'll deliver the desired device within 24 hours upon request for customers inside Europe.
• Return your defective device along with this checklist to the following address within four weeks after receiving the replacement device:
  
  DR. JOHANNES HEIDENHAIN GmbH
  Abt. Service
  Einsteinstraße 3
  83301 Traunreut, Germany

   You pay for shipping and handling when returning the defective device.

• When we send you the Exchange Service device, we will charge you 80% of the normal Service department price.
• You get to keep the device sent to you. It becomes your property as soon as you pay the Exchange Service invoice.
• We will buy back the returned defective device for 35% of the normal Service department price. It becomes our property and will be used for future exchange purposes.
• However, HEIDENHAIN will not buy back the returned device in the following cases:
  – If it is not returned within the 4-week period
  – If the returned device is not equivalent to the Exchange Service device sent to you (based on the ID number)