HEIDENHAIN Websites

Replacement devices

Our HEIDENHAIN Service Exchange replacement service gets your machine running again.
We'll send you a replacement device from our Service Exchange stock immediately and free of charge.

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How the HEIDENHAIN Service Exchange works

  • Apply for a device through the HEIDENHAIN Exchange Service.
  • We'll deliver the desired device within 24 hours upon request for customers inside Europe.
  • Return your defective device along with this checklist to the following address within four weeks after receiving the replacement device:

    DR. JOHANNES HEIDENHAIN GmbH
    Abt. Service
    Einsteinstraße 3
    83301 Traunreut, Germany
  • We'll repair your device and invoice you only for the actual cost of repair.
  • You get to keep the delivered replacement device, which becomes your property once you pay the repair invoice.
  • The returned device becomes our property and will be used for further replacement purposes.
  • In the following cases, HEIDENHAIN charges the HEIDENHAIN servicing free, but with a 20% discount:
    – For returns outside the 4-week period
    – When the returned device is a total loss
    – When the returned device does not correspond to the delivered
    EXCHANGE DEVICE (based on the ID number).

 

What we offer

  • Current and discontinued Service Exchange devices
  • Fast response times
  • Extensive stocking of original replacement parts
  • Competent advice and longstanding expertise

Your benefits at a glance

  • Short delivery times
  • Minimum machine downtime
  • Devices as good as new for the price of repairs
  • Convenient ordering via telephone, fax, or e-mail
  • Delivery within a few hours inside Germany
  • Express delivery within 24 hours inside Europe
Contact person – Service

Helpline for repairs & replacement parts

+49 8669 31-3121

service.order@heidenhain.de
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